Closers Academy.io Including the Back Pack Closers Community Last updated: 3 February 2026
IMPORTANT NOTICE This Privacy Policy explains how Closers Academy.io (“we”, “us”, “our”) collects, uses, stores, shares, and protects personal data. It is drafted to align with: • The UK GDPR • The EU GDPR • The Data Protection Act 2018 • Applicable Irish and UK data protection principles This Privacy Policy applies to all users, customers, leads, website visitors, and community members.
1. WHO WE ARE Business Name: Closers Academy.io Status: Irish Sole Trader Business Location: Ireland Contact Email: sales@closersacademy.io We provide online education, training, digital content, live and recorded sessions, community access, and a job board relating to remote high-ticket sales. 2. SCOPE OF THIS POLICY This Privacy Policy applies when you: - Visit our website or landing pages - Submit your details via forms, ads, or checkout pages - Purchase our products or services - Access our digital content - Participate in the Back Pack Closers community - Apply for or view roles on our job board - Communicate with us by email, phone, or messaging platforms
3. PERSONAL DATA WE COLLECT We may collect the following categories of personal data:
3.1 Identity & Contact Data • Full name • Email address • Phone number • Billing details • Country of residence
3.2 Account & Usage Data • Login details • IP address • Device and browser information • Access logs and timestamps • Pages viewed and content accessed
3.3 Marketing & Communications Data • Lead source • Advertising interaction data • Preferences and engagement • Call recordings (where applicable)
3.4 Community & Training Data • Messages, posts, and interactions within the community • Attendance at live or recorded sessions • Submitted assignments or communications
3.5 Transaction Data • Payment status • Purchase history • Subscription or payment plan details We do not intentionally collect special category data.
4. HOW WE COLLECT YOUR DATA We collect data through: - Website forms and lead capture pages - Checkout and payment systems (e.g. Stripe) - Cookies and tracking technologies - Community platforms (e.g. Discord, Slack) - Email, calls, and direct messages - Analytics and advertising platforms
5. HOW WE USE YOUR DATA (PURPOSES) We use your data to: - Provide access to purchased services - Deliver digital content and training - Operate and moderate the community - Process payments and manage accounts - Communicate service-related updates - Send marketing and promotional communications - Improve our services and user experience - Enforce our Terms & Conditions - Prevent fraud, misuse, or abuse - Defend legal claims and chargebacks
6. LEGAL BASES FOR PROCESSING We process personal data under one or more of the following legal bases: • Contractual necessity – to deliver services you have purchased • Consent – for marketing communications and cookies where required • Legitimate interests – business operations, analytics, marketing, fraud prevention, and platform security • Legal obligation – compliance with law, regulation, or legal requests
7. MARKETING, ADVERTISING & TRACKING
7.1 Marketing Communications By providing your details, you consent to receiving marketing communications via email, SMS, phone, and digital platforms. You may unsubscribe at any time. Service-related communications will continue where necessary.
7.2 Advertising & Retargeting We use third-party advertising platforms (e.g. Meta, Google, TikTok) and tracking technologies to: - Measure campaign performance - Deliver targeted and retargeted advertisements - Analyse user behaviour and conversion data This may involve cookies, pixels, and similar technologies.
8. DATA SHARING & THIRD PARTIES We may share your data with: • Payment processors (e.g. Stripe) • Email and CRM platforms • Community and communication platforms • Analytics and advertising providers • Professional advisers (legal, accounting) • Regulators or authorities where required
Job Board Data If you choose to apply for roles advertised on our job board: - Your data may be shared directly by you with third-party employers - We are not responsible for how third parties process your data
9. INTERNATIONAL DATA TRANSFERS Your data may be transferred outside Ireland or the UK, including to the United States, where our service providers operate. Where this occurs, we rely on: - Adequacy decisions - Standard Contractual Clauses - Appropriate safeguards
10. DATA RETENTION We retain personal data only for as long as necessary to: - Fulfil the purposes outlined in this Policy - Comply with legal and accounting obligations - Defend legal claims or disputes
Access logs and transaction records may be retained for compliance and dispute resolution purposes.
11. DATA SECURITY
We implement appropriate technical and organisational measures to protect your data, including: - Secure platforms and access controls - Encryption where appropriate - Restricted internal access However, no system can be guaranteed to be 100% secure.
12. YOUR DATA RIGHTS Depending on your location, you may have the right to: - Access your personal data - Rectify inaccurate data - Request erasure - Restrict or object to processing - Withdraw consent - Data portability - Lodge a complaint with a supervisory authority Requests should be submitted to: sales@closersacademy.io
13. COOKIES We use cookies and similar technologies to operate and improve our website and marketing. A separate Cookie Policy may apply.
14. CHILDREN Our services are not intended for individuals under 18. We do not knowingly collect data from minors.
15. CHANGES TO THIS POLICY We may update this Privacy Policy from time to time. Continued use of our services constitutes acceptance of the updated Policy.
16. CONTACT US For privacy-related questions or requests: Email: sales@closersacademy.io
COOKIE POLICY This Cookie Policy explains how Closers Academy.io uses cookies and similar technologies when you visit our website, landing pages, checkout pages, and community platforms.
What Are Cookies? Cookies are small text files placed on your device that help websites function properly, improve user experience, and provide analytics and marketing insights.
Types of Cookies We Use • Strictly Necessary Cookies: Required for website functionality, security, account login, checkout, and fraud prevention. • Performance & Analytics Cookies: Used to understand how visitors interact with our sites (e.g. Google Analytics). • Marketing & Advertising Cookies: Used to deliver relevant advertisements and track conversions across platforms such as Meta (Facebook/Instagram), Google, and related advertising networks.
Third-Party Cookies We may allow third-party service providers (including Meta, Google, Stripe, Kajabi, Skool, and analytics partners) to place cookies on your device for the purposes outlined above. These third parties process data in accordance with their own privacy policies. Managing Cookies
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may impact functionality or access to parts of our services. By continuing to use our website and services, you consent to the use of cookies in accordance with this policy.
ADVERTISING & PLATFORM COMPLIANCE DISCLOSURE Our marketing practices comply with the requirements of Meta, Google, and other advertising platforms. By submitting your details through any advertisement, form, or landing page, you acknowledge that: - You are providing your information voluntarily - Your data may be used for marketing, retargeting, and conversion tracking purposes - Results, earnings, or outcomes shown in marketing materials are illustrative only and not guarantees
All testimonials, case studies, and examples are individual experiences and may not be representative of typical results. COURSE PLATFORM, PAYMENT PROCESSOR & COMMUNITY DATA USE We deliver our services through third-party platforms including (but not limited to): - Kajabi (course hosting) - Skool or equivalent community platforms - Stripe (payment processing) - Zoom (live training sessions)
Data shared with these platforms is limited to what is necessary to provide access, process payments, manage accounts, and deliver services. Each platform acts as an independent data processor under its own privacy framework.
DATA PROCESSING & INTERNATIONAL TRANSFERS Where third-party platforms process personal data on our behalf, they do so under appropriate Data Processing Agreements (DPAs) and safeguards, including Standard Contractual Clauses where required.
Your data may be transferred outside the EEA or UK. In such cases, we ensure appropriate legal safeguards are in place.
CONSISTENCY WITH TERMS & CONDITIONS This Privacy Policy is intended to operate alongside and consistently with our Terms and Conditions. In the event of any conflict, the Terms and Conditions shall prevail in respect of contractual matters, and this Privacy Policy shall govern data protection matters.
ADMINISTRATIVE FEES & DATA HANDLING COSTS Where a refund is issued in accordance with our Terms and Conditions, we reserve the right to deduct a reasonable administrative fee to cover costs already incurred, including but not limited to:
• Payment processing and transaction fees • Platform access setup and revocation • Customer onboarding and account administration • Compliance, record-keeping, and data handling obligations Such administrative fees reflect genuine costs incurred and are not imposed as a penalty. Further details regarding refunds and applicable deductions are set out in our Terms and Conditions.
DATA BREACH RESPONSE & SECURITY INCIDENTS We take the security of personal data seriously and implement appropriate technical and organisational measures designed to protect your information against unauthorised access, alteration, disclosure, or destruction.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will, where required by applicable law:
• Investigate the incident without undue delay • Take appropriate steps to contain, remedy, and mitigate the effects of the breach • Notify the relevant supervisory authority within the legally prescribed timeframe • Inform affected individuals where notification is required by law
You acknowledge that no system, transmission method, or storage solution is entirely secure. While we take reasonable and proportionate steps to safeguard your personal data, we cannot guarantee absolute security. To the fullest extent permitted by law, Closers Academy.io shall not be liable for any unauthorised access, loss, disclosure, alteration, or destruction of personal data unless
such incident arises directly from our failure to implement appropriate technical and organisational safeguards.
COOKIE BANNER NOTICE (1‐CLICK COMPLIANT) When you first visit our website, you may see a cookie banner stating: “We use cookies to improve your experience, deliver personalised content and ads, and analyse our traffic. By clicking ‘Accept’, you consent to the use of cookies as described in our Privacy & Cookie Policy. You can manage your preferences at any time.”
By clicking Accept, you provide explicit consent for the use of non‐essential cookies, including analytics and marketing cookies, in accordance with UK GDPR, EU GDPR, and advertising platform requirements.
META (FACEBOOK / INSTAGRAM) LEAD FORM PRIVACY NOTICE When you submit your information via a Meta (Facebook or Instagram) lead form, you acknowledge and agree that:
• You are providing your personal information voluntarily • Your information will be used to contact you regarding online education, training, coaching, and related offers from Closers Academy.io • Your data may be stored, processed, and used for marketing, follow‐up communications, retargeting, and conversion tracking • Your information may be processed using third‐party systems including CRM platforms, email marketing tools, and advertising platforms Meta Platforms, Inc. acts as a separate data controller in respect of information collected via its lead forms. Their processing of your data is governed by Meta’s own privacy policy.
By submitting a Meta lead form, you confirm that you have read and agree to this Privacy Policy and consent to being contacted by Closers Academy.io. Contact Email: sales@closersacademy.io